Only consumers have a right of withdrawal, as described in the following cancellation policy. A consumer is any natural person who concludes a legal transaction for purposes that can be attributed predominantly neither to their commercial nor their independent professional activity.
You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the first day.
- Alternative: where you or a third party named by you, other than the carrier, has taken possession of the goods, if you have ordered one or more goods in a single order and the goods are delivered uniformly,
- Alternative: where you or a third party named by you, but who is not the carrier, has or has taken possession of the last goods, if you have ordered several goods in a single order and the goods are delivered separately,
- Alternative: where you or a third party named by you, other than the carrier, has or has taken possession of the last partial consignment or the last goods. if you have ordered a product which delivery is made in several partial consignments or pieces.
If there are more than one of the alternatives listed above, the period of revocation will not commence until you or a third party named by you who is not the carrier has or has taken possession of the last goods or the last partial or final lot.
To exercise your right of withdrawal, you must contact us
Address: isolera GmbH, Gamsweg 17, D-36041 Fulda
Tel .: +49 (0) 661/2509483
Fax: +49 (0) 661/901 43 66
by means of a clear statement (e.g. a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the cancellation
If you withdraw from this Agreement, all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery offered by us) will be paid back directly and at the latest within fourteen days from the date on which the notification of your revocation of this contract has been received by us.
For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; In no case will you be charged for repayment fees. We may refuse to repay you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods immediately and definitely not later than 14 days from the date on which you inform us of the cancellation of this contract to us (isolera GmbH, Gamsweg 17, D-36041 Fulda). The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to a handling that is not necessary for you to check the nature, characteristics and functioning of the goods.